Human brain is an amazing thing. I embrace human intelligence so much, that I hope no technology can replace it.
I went to an Apple store yesterday to sort out problems of my Mac. (Doesn’t the sentence ‘I need an Apple!!’ sound funny?!) In the store they put me on the phone because my problems cannot be solved by the staff there. So I heard ‘Hello, this is Apple helpline…this is a recording, please talk to me like a real person and we will…’
What? I wasn’t even talking to a real person on the phone and it requires me to talk to it like a real person? Is this Apple experimenting their Siri technology on customer services?
Maybe they are just using Siri on the helpline, or maybe they are collecting data for further improvement on Siri, but one thing with no doubt is that artificial intelligence is developing fast.
I would say the most difficult part for AI to conquer is the complexity of human mind. No one can be completely logical or completely emotional. There’s always a proportion of how emotional and how sensible a person can be. Also, each proportion for every individual is different. That’s what made everyone special.
A friend of mine doing Journalism in my university once said that she can’t really write much for news. So I thought maybe she doesn’t really think about stories as much. Yet she posted a story about (spoiler alert!) meeting a stranger and keep dating the stranger without asking for his name, like staying strangers all the time. It was a kind of long, not a novel but really good story.
What impress me the most is that a human mind could have different aspects and the human brain is coordinating each section very well most of the time. A person can be cheerful and jumpy, while having logical literature at the same time. That also mean human intelligence can give more unexpected positive/negative response than AI in our daily life. You never know, that’s why we still keen on talking to real people.
I will be really sad if there’s one day artificial intelligence is surpassing human intelligence. It’s not about how smart a robot can be – computers are really smart, no doubt about it – it’s about the human wisdom that the computers are trying to obtain. Because human minds can value the situation differently from case to case in terms of both logical and emotional thinking, so called the wisdom, is something that I consider AI won’t be able to replace human intelligence completely, at least I hope.